Refund Policy

1. Refund Eligibility

We strive to provide the best technical support possible. If our certified technicians are unable to resolve the primary issue for which you contacted us within 30 days of your purchase, you are eligible for a full refund. Refunds are only applicable if the issue falls within the scope of our supported services.

2. Non-Refundable Services

Refunds will not be issued in the following scenarios:

• The issue was successfully resolved by our technicians, but reoccurred due to user negligence or hardware failure.
• You have requested a refund after the 30-day guarantee period has expired.
• Software or diagnostic tools provided during the service have already been activated or consumed.

3. How to Request a Refund

To initiate a refund, please contact our billing department by emailing info@printsmarthelp.com or calling our support line at +1-866-381-8943. Please provide your service ticket number and a brief explanation of why you are requesting a refund.